Shipping policy

Shipping Policy

Order Processing
Orders are typically processed and dispatched within 3–5 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our facility.

Where We Ship From
TRA Bathroom is a factory-direct supplier of artificial stone pedestal sinks. We operate our own production workshop in Guangdong, China, and also work with selected manufacturing partners. Products are warehoused and dispatched from our fulfilment warehouse in Guangzhou, Guangdong. Every basin is carefully packed in a reinforced wooden crate with custom foam inserts to prevent damage in transit.

Delivery Timeframe
From order to delivery, please allow 2–4 weeks in most cases. Orders are processed within 3–5 business days, then shipped by sea freight with last-mile delivery. Remote areas and some regions may take longer:
- Continental United States: approximately 2–4 weeks
- Alaska, Hawaii, Puerto Rico: additional 1–2 weeks may apply
- Canada, United Kingdom & EU: approximately 3–5 weeks
- Australia & New Zealand: approximately 3–6 weeks
- Other international destinations: contact us for a quote

These are estimates, not guarantees. Actual transit time depends on destination and local last-mile carriers.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. All shipments include wooden crate packaging and full transit insurance — included in the shipping cost, not added as separate fees.

Customs, Duties and Taxes
Listed prices are EXW (Ex-Works / factory price) and do not include international shipping, import duties, or taxes. We also offer a Door-to-Door DDP service — all international shipping, handling fees, and import duties & taxes are included, delivered straight to your address. Contact us at support@traymfg.com for a DDP quote. For orders shipped EXW, any import duties, taxes, and customs clearance fees at the destination are the responsibility of the buyer.

Full Shipping Insurance
Every order includes full transit insurance at no extra cost. In the rare event that your basin arrives damaged, we file the insurance claim and arrange a replacement or refund at no cost to you.

Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier website or by contacting our support team.

Damaged or Lost Shipments
If your package arrives damaged, contact us within 48 hours of delivery with photos of the outer packaging and the damaged item. We handle the insurance claim and arrange a replacement or full refund — you do not need to return the damaged item. If a package is lost in transit, we file a claim with the carrier and ship a replacement.

Contact Us
If you have any questions about shipping, please contact us at 443623309@qq.com or through our Contact page. We typically respond within 24 hours.